Field Service Engineer DACH region – Service – Biotechnology – Ref.: CH030320LS

Field Service Engineer DACH region – Service – Biotechnology – Ref.: CH030320LS


Job Description

Our client is looking for a top performing Field Service Engineer in the DACH region, Nordics and Benelux to serve as the primary customer contact on technical and service-related issues across their portfolio of Mass Cytometry and PCR-based microfluidics businesses. Individuals must be able to troubleshoot complex problems within an operational interplay of software, hardware, and chemistry. BSc in Science or Engineering discipline with 4 years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training.

Description:

Perform installation, maintenance, and repair services on systems located at customer sites.

  • Troubleshoot instrument hardware and software, often under challenging conditions.
  • Contribute to high-value service related procedures and documents.
  • Identify areas for product and process improvement and communicate these accordingly.
  • Adopt and leverage our CRM business policies, procedures, and reporting.
  • 60% travel is routinely required on both a scheduled and unscheduled basis.

Minimum Qualifications:

  • BS in Science or Engineering discipline with 4 years of industry experience in the service and/or support of analytical instruments and/or combination of experience and education/training
  • Technical support/service experience required.
  • Substantial working knowledge of optical, electrical and mechanical sub-systems.
  • Expertise in employing root cause analysis and corrective action methodologies.
  • Prior work with Life Science instrumentation, especially Mass Spectrometers is highly desirable.
  • Salesforce.com / ServiceMax familiarity a plus.
  • Strong verbal communication skills